Process Improvement & Change Management

People   ⇔   Process   ⇒   Performance

Enterprise and project direct business change management, process improvement and implementation for sustainable operations.

The Process Improvement Solution

Project management discipline for any change initiative implementation is central to successful business transformation, acceptance and sustainable operations. More often than not, this is not the case, as the investment is made for the change solution but not the process of project  change process implementation and validation.

This ultimately detracts from the business solution, CRM and service delivery goals. Change & Process improvement, as it is done here, enables the systems, people and workflow accountability required to achieve KPIs and value management outcomes for the organization.

Two decades of systematically applying project management discipline with cognitive and behavioral strategies to implement and operate quality-based, lean six sigma best practices for projects & process  improvement have yielded adaptive cost-effective solutions that supporting near and long-term business needs, service levels, change initiatives and process improvement objectives. 

♦ Models:  ◊ ITIL® ◊ CMMI® ◊ ISO® 

♦ Methods:  ◊ KPI ◊ Lean Six SigmaDMAIC ◊ TQM 

♦ Metrics:  ◊ Balanced Scorecard ◊ Mission Assurance

Quality-based economic value for business change is achieved by working with clients to tailor and integrate their business solutions using lean process for goal definition, analysis, evaluation, & implementation. Business process management accountability (See Figure) is established through measurable corporate-specific business outcomes that sustain productivity and service delivery over the long haul yielding continuous process improvement and value-added return through productivity.

Six Sigma Snapshot

Wondering about lean six sigma and how it might apply to your organization and business objectives? It is a scalable toolbox and, in the right hands, not as cumbersome (or costly) as you might be thinking.

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Whether you are looking for performance improvement strategies and solutions related to M&A, transition, operations & workflow,  business process adoption, metrics or accountability....we're here for just that purpose: Business Change Management, Process Improvement & Quality it should be™.